| Aug |
Event |
Producer |
| 21 |
The Virtual Contact Center Advantage: Flexibility and Optimized Cost Efficiency |
CRMXchange.com |
| 25 |
Latest Trends in Self-Service” - What’s New in best practices - attaining the greatest return on your investment |
CRMXchange.com |
| Sep |
Event |
Producer |
| 10 |
Leveraging Contact Centers to Build Customer-Centric Enterprises |
CRMXchange.com |
| 11 |
Your Path Home: Remote and Home Agent Deployment Made Easy -
Consider this; the future success of contact centers worldwide, hinges on agent care…yes, agent care |
Frost & Sullivan |
| 12 |
How To Integrate Caller Experience Management Into Your Contact Center Strategy |
CRMXchange.com |
| 16 |
A New Look at Hosting as a Strategic Vehicle to IP Migration |
Frost & Sullivan |
| 23 |
Solving Everyday Business Problems with Analytics
|
CRMXchange.com |
| 24 |
Blending Advanced Contact Center Technologies: Leveraging Business Agility and Maximizing Customer Experience - 2pm EST |
Frost & Sullivan |
| 30 |
Voice Hybrids: An evolution in customer service - utilizing humans within Interactive Voice Response - 2PM EST |
Frost & Sullivan |
| Oct |
Event |
Producer |
| 2 |
Doing more with less:
How integration at the point of contact improved agent effectiveness without breaking the bank - 2PM EST
|
Frost & Sullivan |
| 30 |
Automated Value Messaging – How does it really work?
Effectively holding onto today’s demanding customers and attracting new ones through proactive notifications |
Frost & Sullivan |
