| Higher
Ground - 
HigherGround,
Inc. is a premier software developer of call recording,
data integration and reporting tools with applications
used by call centers as well as by public safety,
financial services, healthcare, government and many
other industries.
 Phone
for Success, Corp. onsite training turns contact
center sales and service centers into profit centers.
Customized agent, management and field sales rep programs.
Used by Dale Carnegie to improve their performance
“by as much as 50% virtually overnight.”
ICMI
- Incoming Calls Management Institute
focused on providing tools and education to maximize
results and provide future returns on the consulting
investment. ICMI Consulting ensures that the services
provided are successfully transferred to the client's
own management team.
 Tooty
Inc.devoted to evaluating, training, monitoring and mentoring your customer service and sales teams. Employee performance evaluations, attitude, department evaluations, dealing with difficult people, etiquette and non-verbal skills.
D Lyons - specialist in outbound sales/customer contact operations. 25+ years in building successful sales teams.
Business
By Phone - Resources
for telesales and telephone prospecting to help you
get more business. Train with books, tapes, special
reports, seminars, workshops, and the sales tips newsletter.
Innovative
Call Center Consulting, Inc.
- Sales and Customer Service Training, Scripting for
Inbound Outbound; mystery shopping, and outsourcing.
Review of infrastructure to determine areas of improvement.
Kramer
& Associates- End-to-End
Process Workflows improve contact center performance
by analyzing service delivery and streamlining call
handling for improved customer satisfaction and agent
efficiency.
The
Phone Coach - Provider of customized
phone training to improve customer support in your
organization by improving the phone skills and etiquette
of your team members.
SalesBuzz
- Telesales training company,
SalesBuzz.com offers online phone sales training for
individuals and corporations seeking to improve their
phone sales skills.
MaraStar
Communications develops
humorous animated messages used to train, motivate,
or communicate to call center or customer support
employees.
Tefen
Ltd. creation and implementation
of call center programs. Consulting expertise for
designing, establishing, and/or improving professional
contact centers. Create an exceptional Customer Service
center. 1-866-8TEFEN8.
Knowlagent(tm)
Schedule Learning technology for customer contact
organizations. Web based tools integrate with your
workforce management software. ACD and quality monitoring
for turnkey, online agent learning solutions.
ISC
provides contact center consulting and training. State-of-the-art
workforce management system "Irene" designed
for contact centers with fewer than 250 people.
McKee
Motivation Sales Training Programs
Customized Motivational, Inspirational and Technical
Sales training since 1979 for Fortune 500 and small-medium
contact centers.
Technology
Marketing Corporation
database marketing- profiling, ACD, contact management,
800 numbers, telemarketing outsourcing/service agencies,
CTI, and call blending.
Aon
Consulting develops, validates and delivers
call monitoring programs. Contact centers are remotely
accessed, calls evaluated, improvement opportunities
highlighted and training solutions provided. |
Training
Solutions 
