Employment

- is an industry specific web site for posting jobs and resumes. Employees can view jobs and Company Profiles to learn about jobs and companies with call centers in their area. Employers can post jobs and search resumes - Go to CallCenterJobs.com

Richard L. Bencin and Associates - Call Center Executive search firm. Over forty years of contact center corporate, search and consulting experience plus extensive publishing results with true name recognition in the industry. For information please call 440-546-0766.

EmployeeAnswers.com - Specializing in Behavioral Assessments for the call center industry. If you have Top Performing people in ANY position we will use our Validated Assessment software to help you match the RIGHT people with the RIGHT Jobs.

LOMA - offers staffing tools to help you hire employees that can do, will do, and like to do customer service work, which improves morale, raises job performance, and decreases turnover.

ICMI Agent Staffing & Retention Study Final Report - Agent staffing and retention practices /policies in 186 small, medium and large U.S. contact centers with management comments and a Management Review on Agent Development and Retention.

PreVisor - a leading supplier of pre-employment assessments and employee selection solutions that help employers identify top performers. PreVisor’s solutions help streamline and standardize hiring processes and reduce recruiting and training costs.

InTelegy Corporation - Employment services (customer service, telesales, tech support, managers), consulting, and on-site performance management services to corporate call centers in California. Visit our website or call for a brochure with more information.

MaraStar Communications - Humorous animated messages to train, motivate, or communicate to call center or customer service employees. Customize animations without installing software or sending attachments. Send by email, post to intranet site, or use in presentations.

Aon Consulting - Assess customer contact skills with web based or live, role-play simulations. Valid, reliable and cost effective with a powerful administrative program and customizable scoring for assessment of applicants' verbal skills. Call 800.837.4473 for more information.

TeleManagement Search - National executive search firm for recruiting Call Center, Telemarketing and Customer Service management professionals since 1985. Publishes: National Call Center Salary Guide. Call 212-684-3500(NY), 312-527-1166(IL) or 213-857-7010(CA)

Employease Secure, extranet-style service that allows human resources personnel (and their vendors, partners and trusted advisors) to access accurate employee information as appropriately controlled by the employer. Retain 100 percent control of administrative work.

Data Dome, Inc. - provides the key to improving individual and team performance. We evaluate the employee assessment tools on the market -- their constructs and applications -- and recommend to you the best assessment tools. Not tied to any one manufacturer, we can evaluate each instrument for its own contribution.

The Gallup Organization Strengths Management Practice - helps call centers identify, select, and develop top job performers, based on their individual strengths. Evaluating top performers in thousands of jobs, hundreds of companies, dozens of industries for over 30 years.

The BrandonWayne Group's primary focus is working with companies in recruiting agent to executive level positions within their call center.

Applicant Tracking Systems - following is a list of companies that handle job applicant tracking for HR departments. ATS - systems help hiring managers collect the flow of resumes into ONE central location (database) where they can be managed according to needs of the business.

Brass Ring - Our process seamlessly integrates best-in-class technology, consulting and outsourcing to deliver innovative, comprehensive recruiting solutions.

Peoplesoft / Oracle

Peopleclick - Total Workforce Acquisition — so you can successfully attract, acquire and deploy a diverse and productive workforce.

Taleo - Automate talent, recruiting, and staffing processes – including job applicant tracking, sourcing, screening, assessment, compliance, onboarding, background screening, and internal mobility.