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M.
E. R. - McDaniel Executive Recruiters-
Proven track record of recruitment
services for Direct Marketing, Call Center (Customer
Care and Collections), BPO and CRM/E-CRM industries.
Our consultants speak the Direct Marketing language
of business.
The
Connection® -
The Connection® is an award-winning, US-based
live operator inbound and outbound call center and
service agency. For over 25 years, we have helped
leading national corporations outsource their customer
service and sales calls.
 Phone
for Success, Corp. - On-site training yields
long-term results by turning sales and/or service
telephones into profit centers. Customized programs
meet your specific needs for telephone sales and/or
service reps, managers, supervisors, coaches, and
field sales reps.
The
Taylor Reach Group, Inc. - Contact Center
Experts with award winning experience. Results are
backed by a 300% ROI guarantee. Offices in North America
and Australia.
 The
Phone Coach - Provider of customized
phone training to improve telephone customer support
in your organization by improving the phone skills
and telephone etiquette of your team members.
performanceAgents®
is a performance consulting, training and outsourcing
company. We analyze and improve upon your infrastructure,
processes and people performance within sales, service
and support.
ICMI
- Incoming Calls Management Institute
Tools and education that maximize call center results
and provide future returns on the consulting investment.
ICMI ensures that the services we provide are successfully
transferred to the client's own management team.
MaraStar
Communications Humorous animated messages
to train, motivate, or communicate to call center
or customer service employees. Customize animations
without installing software or sending attachments.
Send by email, post to intranet site, or use in presentations.
The
Paladin Group, Fast
track site selection & call center procurement.
Services: project planning, labor market analysis,
city/state evaluations, site search and land acquisition,
administration of construction, lease/purchase negotiations
and document structuring.
Kramer
& Associates International
firm: contact center services include operational
reviews & audits, consolidation & reengineering,
design & implementation, business case development,
technology assessment & procurement with a Systems
of Alignment approach.
Jens
Moeller Consulting -
supports BPO Providers / Outsourcing Bureaus in marketing
and negotiating their services. Further Jens supports
those who want to outsource business processes to
achieve their business goals. A specialty is the EMEA
market.
Hughes
& Associates, Inc. National firm for employee
relations, management training/ development, and union
issues. If contact center unionization is a concern
or to conduct a vulnerability assessment - call (617)
923 9971 or email HughesConsulting@MSN.com
TeleDevelopment
Services, Inc. - Since 1991, supporting
contact centers globally with training, offshore and
management recruiting services. Improve contact center
quality and increase productivity/profitability. Contact
Tele-Development Services 330-659-4441.
Tefen
Ltd.
Creation and implementation of call center programs.
Focused and effective designing, establishing, and/or
improving of professional call centers with Management
Implementation plans. Call 866-8TEFEN8. |
Consultants
