SQM, Service Quality Measurement Group, Inc., a leading Canada call center service quality measurement and management consulting firm. SQM delivers vital information about your service quality performance from a customer and employee perspective. We work closely with our Canada Contact Center customers to translate service quality feedback into effective action plans.

Inbound/ Outbound/ eCommerce
CONNECTEL - Our advanced call centre is unique in its integration of Web-enabled features into traditional inbound and outbound telemarketing. Our Canadian Web Centre supplements phone-based interaction with real-time, Internet-based communication between agents and customers/ prospects. Agents can monitor multiple Web sites, receive inbound inquiries, and interact online in real time to answer questions, place orders, or "push" additional Web pages and files.

Inbound/Outbound/eCommerce
NuComm International provides comprehensive Customer Contact Solutions to meet clients' specific needs. Working as strategic partners we manage the ongoing interaction with your most valuable assets - your prospects and customers - efficiently and professionally. Specializing in: Inbound-Outbound Customer Care, Sales-Retention Programs, Ecommerce, Email Handling, Web Forms, Chat, and IVR.

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