PITON - Network of leading offshore Philippine call center operations. Outbound and inbound Philippine outsourcing services include DRTV, telemarketing, reservations, customer support, tech support, non-profit, surveys, cross selling, etc. Cost-savings of 40-60% vs. U.S. rates.
The Customer Contact Management Association was formed in Australia in June 1996. The association recognizes all Austrailian Call Centre formats, including help desks. There is no distinction between inbound or outbound, sales or services, or industry. Over the last five years the CCMA has grown in strength from both membership and industry recognition.
NEW - database by application.
NEW - database by industry specialization.