SPONSOR:
Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center management. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience.
|
|
 Benchmark
Portal - Whether you're looking
to benchmark your call center's performance
against your competitor's, improve agent and
customer satisfaction, or increase efficiency,
you've found THE SOURCE.
Call
Center Metrics: ICMI
Tutorial covers all call center Key Performance Indicators
(KPIs) basics and beyond, an invaluable resource for
both new and experienced contact center professionals.
Call
Center Learning Center - Best Practices
in Call Center Management, Operations and Technology,
benchmarking tool to compare to other call centers
and help make decisions to improve.
COPC(SM)
Initiatives that support superior performance in customer-touch
environments, as measured by the criteria of customer
service, customer satisfaction, and operational efficiency.
APQC
Examining best practices in call centers since our
first 1994 consortium benchmarking study. Leaders
in identifying and sharing innovative practices and
key trends in call centers.
CRMXchange's
Virtual Conference Center Discussion
forums with an interactive environment to discuss
issues, ask questions, and make comments related to
contact center issues.
|
Benchmarking
