Seminars

Art Sobczak's Telesales Rep College Training Seminar - For consultative, business-to-business proactive sales reps, this two-day program takes reps, step-by-step through the professional sales call. How-to and practical, reps leave with specifics they will use the next time they pick up the phone. Customized on-site training programs, workshops, and keynotes by Art Sobczak also available. Go to www.businessbyphone.com for dates, locations, and detailed agenda and information.

ICMI Seminars are designed to provide participants with a common understanding of the unique call center environment and to provide a forum for the management team to evaluate objectives and establish priorities based on the specific challenges facing their organization. ICMI also offers short, targeted on-site programs that introduce agents, team leaders, upper level management, and technology suppliers to critical call center dynamics and principles.

International Quality & Productivity Centre (IQPC) - Our conferences serve a broad range of specialist fields and are staffed by professionals who are close to their industries and make it their job to understand the challenge of today's competitive marketplace.

The Summit Circuit is a series of executive-level conferences focussing on contact center management, site location and outsourcing options within four different regions worldwide: Latin America, North America, Asia Pacific, and Europe. Take your contact center initiative to the next level of sales and service excellence.

The American Management Association - is a nonprofit, membership-based educational organization that assists individuals and enterprises in the development of organizational effectiveness, the primary sustainable competitive advantage in a global economy. (AMA - Books & Audiotapes)

Inc. Online - The most widely-read magazine for growing companies offers a timely and comprehensive Web site. It presents the current issue of Inc. as well as its extensive archives, articles and interviews only available online, and interactive worksheets, tips, and resources. The site is updated daily with Highlights of special interest to the owner/manager of smaller businesses and entrepreneurs.

International Institute of Research - The IIR is the world's largest international information company with a global network of offices in more than 35 countries. We deliver the very latest information to business professionals in the form of conferences, courses, seminars, exhibitions and publications. This information can be strategic, legal, technical, product or financial information - whatever our markets demand.

The Resource Center - The largest schedule of call center and help desk seminars anywhere, plus the best of the best in educational products: books, reports, surveys, benchmarks, self-study materials and in-house training videos. The only place you can find "one stop shopping" for all call center and help desk education needs.

Direct Marketing Association - The DMA is the industry's leading trade association, dedicated to helping our members increase their effectiveness and profitability. The DMA delivers the tools and services that members need to succeed! Whether it is the latest industry knowledge and techniques, education, legislative representation or targeted marketing opportunities - we've got it covered!

TMC™ is a pioneering, visionary, and forward-thinking company composed of extremely competent staff at all levels. It is focused only on the fields of telecom/datacom convergence, and today's technical call center. No other publishing and trade show company is focused exclusively on these fields, and therefore no other company is as dedicated to its growth and future prosperity.

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