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ICMI Seminars are designed to provide participants with a common understanding of the unique call center environment and to provide a forum for the management team to evaluate objectives and establish priorities based on the specific challenges facing their organization. ICMI also offers short, targeted on-site programs that introduce agents, team leaders, upper level management, and technology suppliers to critical call center dynamics and principles.

International Quality & Productivity Centre (IQPC) - Our conferences serve a broad range of specialist fields and are staffed by professionals who are close to their industries and make it their job to understand the challenge of today's competitive marketplace.

Call Center Learning Solutions - is the fastest growing call center training company around. We offer a full line of call center training courses for Agents, Supervisors and Call Center Managers. Read on, and see how our experienced call center professionals can provide real solutions to your real needs.

The American Management Association - is a nonprofit, membership-based educational organization that assists individuals and enterprises in the development of organizational effectiveness, the primary sustainable competitive advantage in a global economy. (AMA - Books & Audiotapes)

Inc. Online - The most widely-read magazine for growing companies offers a timely and comprehensive Web site. It presents the current issue of Inc. as well as its extensive archives, articles and interviews only available online, and interactive worksheets, tips, and resources. The site is updated daily with Highlights of special interest to the owner/manager of smaller businesses and entrepreneurs.

Fred Pryor Seminars and CareerTrack have merged to become America's #1 training resource. Together, we'll deliver to you the very best trainers, programs, materials, course development... our combined staffs ensure you'll have access to the very best that today's training professionals can offer. Our combined resources put more topics at your fingertips. From basic "standards" to the latest cutting edge topics, we'll make sure you get what you need: the information that will have a direct and dramatic impact on your career and your business.

National Seminar Group can bring any of our hundreds of powerful, results-focused training programs into your organization, customized to suit your unique needs. Besides offering a full range of training skills to all professional levels through our seminars and conferences, we also offer highly-acclaimed books, audiocassette, videocassette and CD-ROM training products for individuals, teams, departments or corporate reference libraries.

The Resource Center - The largest schedule of call center and help desk seminars anywhere, plus the best of the best in educational products: books, reports, surveys, benchmarks, self-study materials and in-house training videos. The only place you can find "one stop shopping" for all call center and help desk education needs.

Direct Marketing Association - The DMA is the industry's leading trade association, dedicated to helping our members increase their effectiveness and profitability. The DMA delivers the tools and services that members need to succeed! Whether it is the latest industry knowledge and techniques, education, legislative representation or targeted marketing opportunities - we've got it covered!

International Customer Service Association - is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

The American Marketing Association - More than 200 seminars and video/interactive courses covering all areas of management and organizational development. AMA also sponsors a variety of international conferences.

Wharton Direct Executive Education - You know the drill. Workloads continue to expand. Upgrading skills and acquiring new competencies are essential. But there's never enough time. Now, management and technical professionals can learn from Wharton faculty and each other in live, interactive programs broadcast from Wharton's Philadelphia campus to state-of-the-art learning centers in more than 30 major metropolitan areas. Until now, the only way to gain access to Wharton Executive Education was to come to campus. Now Wharton comes to you.