Call Center Books
Associations, Benchmarking, Call Center Books, Maga zines, Legislation, Newsletters, Research, Seminars

TelePlaza (in association with Amazon.com books) offers over 130 Call Center book selections covering business marketing, customer service, telephony, call center management, eBusiness, Telesales, and Computer Telephony. We regularly visit Amazon and review what books are of interest to the call center marketplace.

Select from the category list below:

• Customer Service - for Call Center Customer Service
• Call Center - or building a more efficient and productive call center
• Telesales - for maximizing Call Center Telesales performance
• Management - or more effective Call center management
• eBusiness - for Internet marketing ebusiness call centers
• Marketing - for customer and B2B marketing centers
• Computer Telephony- understanding CT for call center professionals