BPO Firms

AEGIS - is a global business services and experience management company that helps global brands deliver improved consumer experiences via effective back office support. With a presence in 13 countries, 55 locations, and with more than 55,000 employees, Aegis manages over a billion customer interactions with the help of its back office solutions every year for over 300 clients. Aegis has earned significant industry recognition over the years, including being named the “Top Global BPO” by Global Services.

Alorica - is an industry leader in providing clients with successful BPO solutions. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality. NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications.

Concentrix - is a leading business solutions company that delivers superior business value to clients with our seamless Customer Lifecycle, Marketing, Finance and Accounting, Procurement and IT solutions and services. 20,300 Minacs experts across 3 continents and 35 centers power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service.

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Teleperformance USA - Teleperformance is a worldwide leader in Contact Center Relationship Management. Operating across 250 contact centers in 49 countries, we are committed to providing outstanding customer experience at every single opportunity. Teleperformance offers a variety of CRM contact center business process outsourcing (BPO) services for our clients and handle millions of CRM BPO transactions a year, generally in support of live or automated contact handling inquiries. When possible, we integrate BPO data entry or administrative functions during a live agent call to maximize the customer experience and the client supply chain efficiencies.

SITEL, Corp.- Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global BPO provider of customer care and complementary back-office processes. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency.

TeleTech Telecommunications, Inc. - is a global BPO company that provides services for customer management, transaction-based processing, database marketing services, professional sales, and e-commerce. Our fully integrated platform has been designed for clients who are seeking a strategic partner to deliver measurable outcomes. It balances the latest innovations in technology with the empathy of human contact which allows our clients to focus on their core competencies while we focus on ours – delivering superior customer experiences.

Sutherland Group Ltd. - a BPO service provider, understands the Telecommunications Industry – the pressures, demands, regulations, and innovations. We have sharpened our expertise over more than a 25+ year period. Since its inception, Sutherland has remained focused on a single mission, to “help improve our clients’ efficiency and productivity while delivering measurable results.” As one of the largest organically grown BPO companies in the industry, Sutherland Global Services offers a balanced portfolio of services as a set of front and back office services that support the entire customer lifecycle.

OnPath - specializes in complex sales and delivering integrated multi-touch B2B demand generation and event marketing programs. We leverage email, print, direct mail, social media, websites, events, multi-media, CRM, marketing automation, inbound marketing and a state-of-the-art 120 seat call center telemarketing outsourcing department. OnPath is the winner of three prestigious awards. ORCCA 2010 Contact Centre Agent Excellence, ORCCA 2010 Contact Centre of the Year and ORCCA 2010 Contact Centre Manager Excellence.