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Inbound-Outbound Outsourcers:
- Inbound: taking calls.
- Outbound: making calls.
- B2B: customer B2B lead generation, contact center telesales and technical support.
- Interactive: outsource services for interactive support: IVR, commercial production, speech recognition, audio text, cross selling/ upselling, and other forms of interactive center service.
- Multilingual: international bilingual and multilingual services.
- Web servicing: email response, Social Media and live web chat solutions for web based contact centers
- International Offshore: multilingual CRM call centers for inbound customer service and outbound marketing.
NEW -
database by application. NEW -
database by industry specialization.
National Call Centers:
- National - Inbound-Outbound - US - CRM and telesales management.
- National-Inbound
- Northeast - Connecticut, Delaware, Maine, Massachusetts, New Jersey, New York, Rhode Island, and Vermont.
- Northwest - Northwest states: Alaska, Hawaii, Idaho, Montana, Oregon, Wyoming, and Washington.
- East - Indiana, Kentucky, Maryland, Michigan, Ohio, Pennsylvania, Virginia, Washington DC., and West Virginia.
- Southwest - Arizona, California, Colorado, Nevada, New Mexico, Texas, and Utah centers.
- Southeast - Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, and Tennessee.
- Midwest - Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, North and South Dakota, Oklahoma, and Wisconsin.
