|  Incoming
Calls Management Institute (ICMI)
and ACNielsen Company of Canada recently conducted
a focused survey to uncover key data on current
monitoring practices and policies. A total of 735
North American call centers participated in the
survey, which was completed in November 2001. ICMI’s
previous study on monitoring practices, Call Center
Monitoring Study Final Report, was published in
November 1999.
SPECIAL
LEGISLATION INFORMATION
American
Teleservices Association - ATA
The
ATA
provides Customer Service and Telesales departments
with the MOST comprehensive information available
on the legal issues facing call centers today. The
following are links to some of the many issues the
ATA monitors on a daily basis:
- ATA
Issue Summaries
- About
ATA State Legislative Program
- ATA
State Legislative Coordinators
- Legislative
Updates
- ATA
Comments and Testimony
- Government
Relations Committee
- Telemarketing
Sales Rule
- ATA
Compendium of State Laws and Regulations
- ATA
Compliance Seminars
- Government
Links
DNCSolutions:
PossibleNOW.com,
Inc.
introduces DNC Solution a comprehensive solution
fulfilling direct marketer's state and federal "Do
Not Call" Compliance requirements. DNC Solution
provides the tools necessary to prevent and defend
against consumer and governmental legal action.
DNC
Solution provides state and private DNC list management,
"Do Not Call" record flagging or record
removal capabilities, Detailed compliance activity
reporting, agent training, automated policy fulfillment,
campaign archiving and the industry's first DNC
policy development wizard in its solution tool kit.
Come visit our site to find out more about this
revolutionary application engineered to solve your
company's "Do Not Call" compliance problems.
Call for more information (888)281-2664 or visit
our web site.
Call
Compliances
patented, award-winning TeleBlock® system is
first and only product that automatically screens
and blocks outbound calls against federal, state,
in-house and third-party Do-Not-Call and Do-Not-Fax
lists within telephone company's network infrastructure
without additional hardware or software requirements.
No login or logoff necessary. TeleBlock® fully
compatible with all calling equipment.
Hughes
& Associates, Inc. is a national consulting
firm specializing in employee relations, management
training and development as well as assisting companies
to remain non union. If unionization is being discussed
in your call center environment or you would like
to conduct a vulnerability assessment - call (617)
923 9971 or email HughesConsulting@MSN.com
The
DMA State by State Do
Not Call List information
can be located here.
From
the Direct Marketing Association - The
Telephone Preference Service (TPS)
is an effective means of purging your calling lists
of consumers who do not want to receive calls at
home. Using TPS can be the single most important
contribution your company can make to preserving
the information access that is the foundation of
successful direct marketing. Subscribe to the TPS
-- if you are not already a subscriber, you should
be. The FTC publishes great information about telemarketing
Start here for a great list of items including:
Federal
Trade Commission Sales Rule
Telemarketing fraud robs Americans of at least $40
billion a year. Through enforcement and consumer
education we can reduce both the number of scams
and the number of victims. This page provides information
for consumers about telemarketing fraud. It also
has resource materials for educators, companies,
agencies, and community organizations to distribute
to their constituencies.
DMA
Teleservices Council
Includes a Quarterly Legislative Update by council
in Washington DC.
FCC
Order in the Matter of Toll Free Service Access
Codes
provided by ICB
Toll Free News.
Judith Oppenheimer, Publisher |
Legislation
