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eGain - PROFILE - Integrated contact center management software. Scalable platform with multi-channel/multi-site management and CTI integration. In-house or hosted deployment. 24 of the 50 largest global companies rely on eGain for multichannel customer interaction call centers.
VoltDelta - delivers exceptional customer service with their virtual contact center solution. They engage your customers within their channel of choice and scale. VoltDelta will help you to design and proactively fulfill your contact center vision.
emailtopia email response management - Intelligent, server-based application integrates with standard email clients to route, track and archive "corporate asset" inbound messages. Customizable rules, complete history and a powerful reporting engine for improved call center CRM.
Five9 - eBusiness Contact Center Software: Provider of Ecommerce and Contact Center workforce management solutions. ASP-driven applications improve workflow, reduce labor costs and enhance service in support of eCommerce, customer relationship management or any enterprise staff demand activity.
Talisma - eBusiness software solutions that integrate all communication channels: Call Centers CTI software solution with website self help, email, forms, chat, VolP, fax, phone, wireless, and face-to-face meetings. Improve service and marketing while leveraging data across your enterprise.
SafeHarbor - specializes in helping businesses organize and manage their knowledge bases and support content. Our knowledge management solutions help companies evolve the way they capture, use, and improve their support to engage with and retain customers. We increase efficiency across entire organizations, improving processes among customer support, operations, development and sales.