Management Reporting

Higher Ground - PROFILE -
is a premier software developer of recording, data integration and management reporting tools. Higher Ground applications are used by call centers as well as by public safety, financial healthcare, government and many other industries.

Netlert Communications - CRM software reporting package for Avaya (Lucent) Definity ACD. Real-time and historical reporting, Offers a wide array of customized contact centers management applications.

Help IT Systems - helpIT systems sole focus is Data Quality - from batch data cleansing and deduplication software, to software components which integrate into existing applications.

Pipkins Inc. - Workforce Management Systems development for more than a decade. Headquartered in St. Louis, Missouri, Pipkins provides the modern commercial call center with advanced sophisticated forecasting and scheduling software technology.

eGain -
Provider of software solutions for in-house or on-demand hosted deployment. Helping organizations sustain CRM excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform traditional call centers into multichannel unified customer interaction hubs. www.egain.com

USAN - VoiceNet™ is an award-winning contact center software suite that provides automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.

Contactual / 8x8 - hosted VoIP/PSTN contact center solutions. Integrated CRM across all service channels: phone, email, and Web, fast and flexible, pay-as-you- grow, best-of-class customer care solution.

Verint - workforce optimization solutions, establish measurable CRM goals, manage workforce, evaluate results, and implement on-going Customer Relationship Management improvements.

BMC Software, Inc. - web-based service desk automation for mid-market companies, departments within large enterprises, and small businesses. Used by over 1,700 businesses worldwide.