| eGain
- PROFILE
-
provider of contact center software for in-house or
on-demand deployment. Helping organizations sustain
CRM excellence for over a decade. 24 of the 50 largest
global companies rely on eGain to transform traditional
call centers into multichannel customer interaction
hubs. www.egain.com
Amcat
CRM Software Solution - PROFILE
Elevate your ability to interact with customers effectively:
Unified outbound inbound contact management software
with VoIP, IVR, ACD, call monitoring-recording, distributed
remote agents, and reporting improves customer service
management. - Recently
acquired by www.noblesys.com.
Contactual
hosted VoIP/PSTN contact center solutions. Integrated
CRM across all contact channels: phone, email, and
Web, fast and flexible, pay-as-you- grow, best-of-class
customer care solution.
Verint
- workforce optimization solutions, establish measurable
CRM goals, manage workforce, evaluate results, and
implement on-going Customer Relationship Management
improvements.
Numara
Software, Inc
web-based service desk automation for mid-market companies,
departments within large enterprises, and small businesses.
Used by over 1,700 businesses worldwide.
Cincom
Systems -
- Synchrony
manages interactions across all channels, inbound
& outbound, desktop also unifies agent systems
and knowledge bases. Available hosted and on-premise.
Noetica
Ltd.
- - SYNTHESYS™ is the only Customer Interaction
Management solution allowing employees to use one
single system only and enabling non-technical staff
to map processes and tailor screens to each process
step within minutes.
Envision
- helps companies better align people, processes and
technology to deliver customer support with improved
agent effectiveness, contact center and enterprise
performance.
GMT
Planet cost effective customer support
solutions for call centers and multimedia contact
centers. Full-featured, easy-to-use, workforce management
application.
CRM-xchange
Directory vendor products, news, call
center case studies, and webinars on CRM and contact
management.
Peoplesoft
Inc. applications and services for the
collaborative enterprise. Optimize every customer,
employee and supplier interaction to create more loyal
and profitable relationships.
Siebel
Systems Inc. a leading provider of eBusiness
CRM applications, with more than 7,000+ employees
who operate in more than 38 countries and 144 offices
around the world.
Interactive
Intelligence offers EIC an all-in-one
Windows NT-based call center communications server.
Incorporates PBX, IVR, ACD, unified messaging, fax,
Web CRM, and screen pops.
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