Customer Service

Interactive Softworks / PROFILE
VoiceNet™ is an award-winning contact center software suite that provides automated dialing modes, inbound call management, IVR, scripting, agent and supervisor tools, call recording, real-time reporting and more. As the industry’s best value, VoiceNet gives you these features within a single license at a price point less than competing products charge just for enterprise maintenance and support.

eGain - PROFILE -
Provider of software solutions for in-house or on-demand hosted deployment. Helping organizations sustain CRM excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform traditional call centers into multichannel unified customer interaction hubs. www.egain.com

Contactual - hosted VoIP/PSTN contact center solutions. Integrated CRM across all service channels: phone, email, and Web, fast and flexible, pay-as-you- grow, best-of-class customer care solution.

Verint - workforce optimization solutions, establish measurable CRM goals, manage workforce, evaluate results, and implement on-going Customer Relationship Management improvements.

Numara Software, Inc. - web-based service desk automation for mid-market companies, departments within large enterprises, and small businesses. Used by over 1,700 businesses worldwide.

Cincom Systems - Synchrony manages interactions across all channels, inbound & outbound, desktop also unifies agent systems and knowledge bases. Available hosted and on-premise.

Noetica Ltd. - SYNTHESYS™ is the only Customer Interaction Management solution allowing employees to use one single system only and enabling non-technical staff to map processes and tailor screens to each process step within minutes.

Envision - helps companies better align people, processes and technology to deliver customer support with improved agent effectiveness, contact center and enterprise performance.

GMT Planet - cost effective customer support for call centers and multimedia contact centers. Full-featured, easy-to-use, workforce management application.

CRM-xchange Directory - vendor products, news, call center case studies, and webinars on CRM and contact management.

Peoplesoft Inc. applications and services for the collaborative enterprise. Optimize every customer, employee and supplier interaction to create more loyal and profitable relationships.

Siebel Systems Inc. - a leading provider of eBusiness CRM software applications, with more than 7,000+ employees who operate in more than 38 countries and 144 offices around the world.

Interactive Intelligence - offers EIC an all-in-one Windows NT-based call center communications server. Incorporates PBX, IVR, ACD, unified messaging, fax, Web CRM, and screen pops.