| AMCAT
CTI Solution
- PROFILE
Contact Center Suite: CTI based unified inbound outbound
system. Includes IVR, ACD, VoIP, IP predictive dialing,
reporting, and call management software solutions-
www.amcat.com -
DialResults
- 
VoIP, web based, FTC compliant, CTI Multimedia software
integration for call centers. Predictive dialer. Voice
recognition, PBX Integration, skill based routing,
call blending, and web chat. Leasing programs available.
 DOW
Networks - Provides integrated call center
and VoIP solutions, including: predictive dialing;
monitoring; recording; scripting; Asterisk PBX; ACD;
IVR; toll free numbers from 85 countries and international
call termination.
Mitel
Networks 6100
provides a modular suite of web based multimedia applications
for contact center management. Supported across a
centralized, multi-site, IP or TDM environment.
Microautomation
Inc.
- designs and implements CTI technology based contact
center communication solutions. Contact management,
computer telephony integration, and IVR.
Alliance
Systems, Inc.
specializes in CTI customized solutions designed by
knowledgeable sales personnel and engineers. Designs,
builds and tests platforms of any size, including
large industrial systems.
Visual
Electronics, Ltd.
- founded in 1978, provides a visual communications
solution. Digital-Fax displays important messages
and real time data to improve efficiency 30-40%. Call
1.800.622.9893 Ext.4404
Computerwork
IT Job Board
- helping corporate recruiters and HR fill their computer
professional needs.
KCG
Consulting, Inc.
is a full service independent CRM consulting firm
for call center and customer service. KCG builds,
fixes, analyzes and improves contact centers and customer
service delivery models.
Interactive
Quality Services, Inc.
- patented StressTest methodology uses test calls
to verify and measure response times, and capture
other critical data under 'real world' conditions.
Amcom
provides CTI- PC attendant console and database solutions.
Specialty markets include healthcare, government/
military, hospitality and Fortune 500 contact centers.
Wygant
Scientific Inc.-
offers computer "PC" telephony integration,
phone digital voice recording, and IVR technology
for contact centers.
Avaya
multimedia telephony communications systems and software
for business enterprises and government agencies.
Converged voice and data, CRM, messaging, multi-service
networking and structured cabling.
Aspect
provides CIM software technology to more than 1,100
businesses worldwide, enabling companies to more effectively
manage customer interactions via voice, fax, email
and the Web.
Cisco
Systems
worldwide provider for Internet networking. Networking
solutions connect people, computing devices and networks,
allowing information access or transfer without regard
to time, place or type of computer system.
Epiphany
provides CRM telephony applications for over 300 companies
in retail, financial services, communications, technology,
and travel industries, including over 20 percent of
the Fortune 100.
Genesys
Telecommunications Lab.-
an independent wholly owned subsidiary of Alcatel,
provider of CTI universal queue telecom solutions
for complete customer relationship management.
Line4,
Inc.
provides CTI multimedia eCommerce Customer Care. Integrate
computers, telecommunication and the Internet. Improve
efficiency through reduced costs and enhanced customer
interaction. |
CTI
