1. Edge Teleservices, Inc. 
At Edge Teleservices, Inc. our flexibility and quick response to clients' changing needs have set us apart in the telemarketing industry. Edge provides a variety of telemarketing programs to a growing number of business clients from fully-automated call centers located in the Midwest.
2. NetLert Communications, Inc
Reporting Package for Avaya (Lucent) Definity ACD. Targeting the Mission Critical Components of your Contact Center—real-time, interval and historical reporting from your Avaya (Lucent) Definity ACD! Now you can get real-time, interval and historical reports without upgrading costly hardware or software. We also provide a wide array of customization of our solutions, tailored for your call or contact center if needed.
3. Richard L. Bencin and Associates
is the premier executive search firm dedicated to the Call Center industry. We are the world’s first and largest firm with a Call Center focus. Over forty years of corporate, search and consulting experience plus extensive publishing results in a company with true name recognition in the industry. For information please call 440-546-0766.
4. TouchStar Software
TouchStar is a world class communications solutions provider of call center systems, hosted call center systems, predictive dialer, IP PBX phone systems; telecom services, automated voice messaging systems, and many other products and services. Businesses are now converting their stand alone voice technology to contact solutions that combine voice, data, and business process applications. Unified communications solutions empower all businesses to improve their customer's experience, increase productivity, and reduce technology and telecommunications costs - TouchStar can help.
5. DialResults VoIP CTI Predictive Dialer & PBX 's
DialResults offers a contact center call or center VoIP CTI Multi Media predictive dialing solution in the MS SQL web enviroment,Remote agents & sites,also provides new VoIP PBX software for your business with predictive dialer applications ,voice recognition,web chat, full call blending, IVR, voice/data real time transfers,skill based routing, PBX Intergration call center software. Expandable from four agents to hundreds of agents on any type of phone room application, leasing programs available
6. Vision-X Inc.
Vision-X is the leading Multicultural Outsource Call Center with 2300 seats across the US, China, and the Philippines. We speak 25 languages and support it with in-language Recruiting, Training, and Quality Assurance, with extensive experience in Mandarin, Cantonese, Vietnamese, Korean, Tagalog, and Spanish. And over half of our workforce speaks 2 or more languages fluently. VXI also features proprietary database marketing, a comprehensive suite of technology, a redundant network, and a track record of performance. Contact Bard Chodera at (213) 637-1300 x6024 or bard.chodera@vxi.com.
7. The Connection
The Connection® is an award-winning live operator call center service agency, repeatedly rated as one of the “Top 50” inbound service agencies in the country and MVP Quality Award winners. Open 24/7, 365 days/year, our fully automated, state-of-the-art equipment and custom software enables us to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. Our clients are provided with superior quality, experience and hands on service along with industry advanced technical capabilities.
8. U.S.Infotel
Software handles online submissions and entries by your end users or help desk agents while the web based “Contact Manager” provides traditional phone, and online, multilingual customer support. Extensive Managerial features include templates, performance tracking, extensive reports and knowledge base management. You can host Cynergy on your own server for in-house hosting or we can host the application for you at our facilities. Learn more about our system features by viewing the online Cynergy Help Desk Software Demo or sign up for a FREE 30 day trial.
9. Provitel S.A
Our center is located in the Dominican Republic, less than 2 hours away from Florida; our near-shore location gives us access to an outstanding bilingual workforce, having very competitive rates; our experience consists in, bilingual Customer services, bilingual help desk, back office, lead generation and technical support. Our Hispanic market knowledge would provide a competitive advantage to target the largest ethnic market in the US. Our low costs and high quality is the perfect match for companies needing to outsource into a nearshore location such as ours,Contact Ramon Rojas, 809.929.9806.
10. Computerwork.com
Since 1995, Computerwork.com has been helping corporate recruiters and staffing professionals fill their computer professional needs. We offer excellent visibility for your job requirements, broad and user-friendly resume resources listing more than 300,000 IT candidates, and unsurpassed client service and support. Post a single job for only $135, sign up for month-to-month for unlimited use of our services, or take advantage of large discounts for longer term arrangements. We invite you to see why Computerwork.com is one of the Web's best kept secrets. Click here for more information.
11. Microautomation (Visual Electronics, Ltd.)
Since it was founded in 1978, Visual Electronics, Ltd. has become the industry leader in visual call center communications solutions. The company's flagship product Digital-Fax, is a sophisticated automatic call distribution monitor (ACDM) with a light emitting diode (LED) display. Digital-Fax displays important messages and real-time information that enables call center supervisors and teams to improve efficiency by 30-40%. Contact Kim Johnson at 1-800-622-9893 Ext.4404
12. Connections Magazine
is the premier magazine for the Outsource Call Center and Teleservices Industry. Subscriptions are sent free to qualified individuals in the United States. Visit our website to sign up or read are article archive and whitepapers, as well as our handy area code listing. Connections Magazine is distributed to qualified readers at Outsourcing Call Centers, Customer Service Agencies, Telemessaging Companies, and Telephone Answering Services.
13. eglobalcall
Multilingual, multimodal contact center headquartered in the US and with agents in Asia. We support multiple channel types including voice, email, chat and web monitoring. We feature the latest technologies, customized by our in-house technical staffs to support your business needs. Reliable, accurate and precise communications are critical today to assure your customers’ satisfaction.
14. AnswerStat magazine
is the premier informational source for Healthcare and Medical related Call Centers, including hospital call centers, medical answering services, telephone triage, physician referral, and medical insurance call centers. AnswerStat is distributed free to qualified readers and decisions makers at medical related call centers in the United States. Visit our website to receive your free subscription or view our article archive and whitepapers, as well as our handy area code listing.
15. Data-Tel Info Solutions
Data-Tel Info Solutions' vision is to be the most cost effective worldwide provider of contact center software and technology solutions. We will continue to provide innovative products and solutions that exceed our customers' expectations by providing excellent customer support and service. Pride and Innovation will continue to be the framework for our success as we accommodate customized solutions within any budget.
16. USA Digital Comm Inc
USA Digital: High Volume Long Distance T1 DS3 - One of the largest US suppliers of call center long distance services -international and domestic plans. Low rate T1- DS3, Dedicated outbound with 6 second minimum, followed by 1-second billing.
17. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
18. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.
19. iSKY
If you're looking for an outsourced services provider who can truly represent your brand the way you would, iSKY is the right choice for you.
20. VoiceGenie Technologies Inc.
VoiceGenie Technologies Inc. is the world's leading provider of VoiceXML platforms and open communications solutions for next-generation customer care. Headquartered in Toronto, Canada, VoiceGenie offers a flexible, standards-based framework that includes platforms, packaged solutions, custom applications and services. Our solutions help Enterprises and Telecommunications Service Providers quickly and easily deliver integrated speech or touch-tone applications to automate customer and employee self-service transactions.
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Telecommunications Call Center Industries
