| TelePlaza.com Digest eNewsletter (week of 03/13/08) |
| The following is ALL the information added to TelePlaza in the past 2 weeks. |
This Newsletter is Sponsored by:
9th Annual Call Center Week
June 23-26 in Las Vegas
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New Companies in Directory|
| | Call Centers (Outsourcing)
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View web site to see more content)
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eti Sales Support
- 100 percent focused on New B2B Customer Acquisition and Retention. Increase sales, significantly impact profits, replaces lost customers.
eti’s executive level Business Developers keep your Sales Pipeline filled with qualified...
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Advanced Marketing Solutions
- AMS is a North American contact center which is uniquely focused on supporting clients with high value products and services. Advanced Marketing Solutions provides inbound response management for prospects and...
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Cleave Global e-Services Ltd.
- Excels at 24x7 Customer Care, Telemarketing, Telephone Surveys, Receivables Management, Data Processing and other select Back Office services. Expertise includes multi-channel customer interactions both inbound and outbound on the products...
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Multienlace
- Contact Center solutions provider specializing in the US Hispanic Market. Enabling companies to have a higher return on investment in customer care and customer acquisition. Our bilingual and bicultural personnel...
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| | Call Center Software
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View web site to see more content)
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Melissa Data Corp.
- Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and data enhancements. Melissa Data’s Data Quality Web Service offers 24/7 on-demand service and...
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AMCAT
- Improve CRM while boosting efficiency: inbound and outbound CTI Contact center customer service management software. Solution includes VoIP, IVR, ACD, call monitoring and reporting tools. On site software installation, training...
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--View Events specific to Call Center Software--
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| | Computer Telephony (CTI)
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View web site to see more content)
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Next Century Systems, Inc.
- Next Century offers expandable telemarketing systems for any size business; automatic dialers ranging from 2 line automatic dialers to 96 lines. We also offer network ready Power Predictive dialer stations...
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AMCAT
- Self service IVR software solutions with touch tone (DTMF), voice command, and IVR- ACD integration. Provides information to callers, Collects data and user input, enables applications such as providing account...
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VoiceShot Virtual PBX
- VoiceShot includes a powerful set of value added services including an auto attendant, virtual pbx, easy online management, unlimited menu options, extensions and voice mail. Powerful call transfer, real time...
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Contact
Centres in Canada - a SHRM Study
Great information for companies in Canada or considering
opening a
Centre in Canada - Contributed by M. E. R Executive
Recruiters
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| | International
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View web site to see more content)
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Amcat International
- Call Centre software for UK and Europe. Inbound Outbound blended software: ACD, IVR, VoIP, CTI, Predictive Dialler and advanced web enabled options.
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Amcat Germany
- Amcat Deutsch Call Centers Software und Predictive Dialer / PROFILE
Blended call center inbound outbound software solution mit ACD, IVR, VoIP, CTI, Predictive Dialing, web options, und advanced management tools. www.amcat.de
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Multienlace
- Contact Center solutions provider specializing in the US Hispanic Market. Enabling companies to have a higher return on investment in customer care and customer acquisition. Our bilingual and bicultural personnel...
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Events in
Call Center Software:
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RightNow Technologies |
White Paper |
Customer Service Software White Paper Library |
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Digital Voice Systems Inc. |
Case Studies |
Feb 15-May 15, 2008 |
Customer Interaction Center for the Call Center
See the full color brochure outlining the features for the call center offered in the Customer Interaction Center. |
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Digital Voice Systems Inc. |
Case Studies |
Feb 15-May 15, 2008 |
Market Understanding and Innovation Lead to Success
What are the analysts saying? Read this Yankee Group Research company profile on I3 which includes financial overview, product... |
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CRMXchange.com |
Case Studies |
Feb 22-May 22, 2008 |
Infinite Mind Reads Success with Echopass Call Center On-Demand |
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eGain Communications |
Webinar |
Mar 18, 2008 |
Multidimensional Knowledge Management: The Rule-Changing Approach to Improving Customer Experience and Contact Center Performance |
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Envision Telephony, Inc. |
Seminar |
Apr 2, 2008 |
Free Contact Center Networking Event
Connie Smith, chief evangelist at Envision, presents a one-day workshop "An Insider's Guide to World-Class Contact Centers -- What You... |
--Back to top-- Events in
Call Center Services:
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eGain Communications |
White Paper |
Email customer service |
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Melissa Data Corp. |
White Paper |
Win Back Lost Customers with Email Append |
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Front Range Solutions |
Seminar |
Feb 8-May 8, 2008 |
See GoldMine in Action - Sell More by Providing Superior Customer Service |
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OKS-Ameridial |
Case Studies |
Feb 8-May 8, 2008 |
How OKS-Ameridial’ call-center solutions continually improve the customer-services of its clients |
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NuComm International |
White Paper |
23 Steps to an Effective Call Center |
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Avaya |
Case Studies |
Feb 8-May 8, 2008 |
11 88 88 Uses Contact Center Solutions to Improve Customer Service |
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HigherGround, Inc |
Case Studies |
Feb 15-May 15, 2008 |
Parkland Health & Hospital System
Monitoring the Pulse of the Call Center |
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Data-Tel Info Solutions |
Case Studies |
Feb 15-May 15, 2008 |
End Results Marketing |
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CRMXchange.com |
Case Studies |
Feb 15-May 15, 2008 |
Effective Teleservices Improves Customer Response Time |
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Verint Systems, Inc. |
Case Studies |
Feb 15-May 15, 2008 |
American Heart Association works with Verint and Avaya to enhance contact center operations with ULTRA |
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TeleVoice |
White Paper |
Enhancing Call Center Efficiency with Screen Pops
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eGain Communications |
White Paper |
Phone customer service |
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Data-Tel Info Solutions |
Case Studies |
Feb 22-May 22, 2008 |
Performance Centers, Inc. |
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Front Range Solutions |
White Paper |
Knowledge Management in the Support Center |
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RightNow Technologies |
Case Studies |
Feb 22-May 22, 2008 |
Activision’s RightNow®-based service environment allows the company to deliver an enhanced customer experience |
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Genesys Telecommunications |
Webinar |
Feb 22-May 22, 2008 |
Boosting Dynamic Contact Center Efficiency with Performance Management |
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Advanced Marketing Solutions |
White Paper |
Marketing Magic: Turning Leads into Profits |
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Advanced Marketing Solutions |
White Paper |
Improving the Profit Impact |
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ICMI |
Seminar |
Mar 25-26, 2008 |
Smart Strategy = Strong Leadership: An Executive Workshop on Call Center Strategic Planning
Seattle, WA |
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Worldwide Business Research |
Conference |
Apr 7-10, 2008 |
Field Service 2008 / April 7-10, 2008
Westin La Paloma, Tucson, AZ
Field Service 2008 will have your senior-level executives and your competitors thinking globally and acting... |
--Back to top-- Events in
Education:
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CRMXchange.com |
Webinar |
Mar 14, 2008 |
How to make Effective Use of Customer Feedback |
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IQPC |
Conference |
Mar 31-Apr 2, 2008 |
Customer Loyalty Summit
Designing and Delivering a Customized Experience to Retain Customers
March 31 - April 2, 2008 · The Westin Stonebriar Resort, Dallas, TX |
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Advertising:
The TelePlaza Digest reaches over 17,000 Call Center Executives every other week. For advertising information and rates, contact Jim Moylan. Tel: (800) 422-4932 or send an email. |
