Training Solutions

Higher Ground -

HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools with applications used by call centers as well as by public safety, financial services, healthcare, government and many other industries.

ICMI - Incoming Calls Management Institute - focused on providing tools and education to maximize results and provide future returns on the consulting investment. ICMI Consulting ensures that the services provided are successfully transferred to the client's own management team.

Tooty Inc. - devoted to evaluating, training, monitoring and mentoring your customer service and sales teams. Employee performance evaluations, attitude, department evaluations, dealing with difficult people, etiquette and non-verbal skills.

D Lyons - specialist in outbound sales/customer contact operations. 25+ years in building successful sales teams.

SalesBuzz - Telesales training company, SalesBuzz.com offers online phone sales training for individuals and corporations seeking to improve their phone sales skills.

Business By Phone - Resources for telesales and telephone prospecting to help you get more business. Train with books, tapes, special reports, seminars, workshops, and the sales tips newsletter.

Kramer & Associates - End-to-End Process Workflows improve contact center performance by analyzing service delivery and streamlining call handling for improved customer satisfaction and agent efficiency.

The Phone Coach - Provider of customized phone training to improve customer support in your organization by improving the phone skills and etiquette of your team members.

MaraStar Communications develops humorous animated messages used to train, motivate, or communicate to call center or customer support employees.

Tefen Ltd. creation and implementation of call center programs. Consulting expertise for designing, establishing, and/or improving professional contact centers. Create an exceptional Customer Service center. 1-866-8TEFEN8.

Knowlagent(tm) - Schedule Learning technology for customer contact organizations. Web based tools integrate with your workforce management software. ACD and quality monitoring for turnkey, online agent learning solutions.

ISC provides contact center consulting and training. State-of-the-art workforce management system "Irene" designed for contact centers with fewer than 250 people.

McKee Motivation Sales Training Programs - Customized Motivational, Inspirational and Technical Sales training since 1979 for Fortune 500 and small-medium contact centers.

Technology Marketing Corporation - database marketing- profiling, ACD, contact management, 800 numbers, telemarketing outsourcing/service agencies, CTI, and call blending.

Aon Consulting develops, validates and delivers call monitoring programs. Contact centers are remotely accessed, calls evaluated, improvement opportunities highlighted and training solutions provided.

Phone for Success, Corp. - onsite training turns contact center sales and service centers into profit centers. Customized agent, management and field sales rep programs. Used by Dale Carnegie to improve their performance “by as much as 50% virtually overnight.”