Training Solutions

Higher Ground -

HigherGround, Inc. is a premier software developer of call recording, data integration and reporting tools with applications used by call centers as well as by public safety, financial services, healthcare, government and many other industries.

ICMI - Incoming Calls Management Institute - ICMI is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Tooty Inc. - devoted to evaluating, training, monitoring and mentoring your customer service and sales teams. Employee performance evaluations, attitude, department evaluations, dealing with difficult people, etiquette and non-verbal skills.

SalesBuzz - Telesales training company, SalesBuzz.com offers online phone sales training for individuals and corporations seeking to improve their phone sales skills.

Kramer & Associates - End-to-End Process Workflows improve contact center performance by analyzing service delivery and streamlining call handling for improved customer satisfaction and agent efficiency.

The Rainmaker Group - Provider of customized phone training to improve customer support in your organization by improving the phone skills and etiquette of your agents.

ToonUp Coach - develops humorous animated messages used to train, motivate, or communicate to call center or customer support employees.

Intradiem - Schedule Learning technology for customer contact organizations. Web based tools integrate with your workforce management software. ACD and quality monitoring for turnkey, online agent learning solutions.

ISC provides contact center consulting and training. State-of-the-art workforce management system "Irene" designed for contact centers with fewer than 250 people.