Company Overview of Call Central Group
A history in Customer Care
Call Central has been in the business of transparent, direct-to-consumer and business-to-business Customer Care for
decades.
We have Customer Care Representatives in 3 countries and as early movers in offshore outsourced eBusiness services,
have extensive expertise in eCommerce and online Customer Care.
Today, our services include eCommerce, eCare (eMail, Web Chat, Web Self-Help, etc.), Fulfillment and
eBusiness consulting. Call Central serves many Fortune 1000 clients, most of whom are leaders in their respective markets.
Our Fortune 1000 client base includes many of the premier software/operating system developers, PC manufacturers, Internet
service providers, as well as several leading communications, finance services and insurance companies.
Consultative Approach
As Customer Care experts, Call Central works with your business to optimize every customer interaction to increase
profitability through higher customer satisfaction. We leverage our experience and our innovative service culture
through a strong consultative approach in operations, customer acquisition, retention and lifetime-value maximization.
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