1. EMS Inc. 
EMS is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include, but are not limited to: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, live chat, and IVR. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
2. 8x8, Inc.
8x8 OnDemand Contact Center allows you to optimize your call and contact center operations while immediately realizing significant cost-savings that continue over time. The only on-demand contact center application that ties together all communication channels, such as phone, email, web chat, and voice mail and provides a variety of standard and custom performance metrics, 8x8 solution is a foundation of successful customer interactions. What’s more, 8x8 requires no specialized hardware or software, no telecom equipment and no up-front capital expenditures.
3. The Connection
The Connection Consultants leverage over 150 years of combined industry experience to evaluate and analyze your call center operations to optimize operational performance while delivering gold standard customer experience.
4. Bencin & Associates, LLC
is the premier executive search firm dedicated to the Call Center industry. We are the world’s first and largest firm with a Call Center focus. Over forty years of corporate, search and consulting experience plus extensive publishing results in a company with true name recognition in the industry. For information please call 440-546-0766.
5. AnswerStat Magazine
is the premier informational source for Healthcare and Medical related Call Centers, including hospital call centers, medical answering services, telephone triage, physician referral, and medical insurance call centers. AnswerStat is distributed free to qualified readers and decisions makers at medical related call centers in the United States. Visit our website to receive your free subscription or view our article archive and whitepapers, as well as our handy area code listing.
6. Connections Magazine
is the premier magazine for the Outsource Call Center and Teleservices Industry. Subscriptions are sent free to qualified individuals in the United States. Visit our website to sign up or read are article archive and whitepapers, as well as our handy area code listing. Connections Magazine is distributed to qualified readers at Outsourcing Call Centers, Customer Service Agencies, Telemessaging Companies, and Telephone Answering Services.
7. Customer Contact Strategies
CCS collects and organizes remote working and work from home strategies, tactics, business process and results across a wide spectrum of industries and work groups. We package and share the content in really meaningful ways, so that you access extremely fresh insights, quickly assimilate useful information and excel at supporting remote employees. Conferences, webcast recordings, e-books, and custom consulting – all packed with content and expertise that will amplify your success.
8. West Corporation
West offers a complete Business Process Outsourcing offering comprised of over 18,000 agents from 41 centers globally and an additional 7,200 home-based agents. The Company has both exceptional experience in deploying and managing agent solutions, and the ability to provide superior long-term support to its clients.
9. VanillaSoft Inc.
VanillaSoft, a leader in on-demand sales software, makes managing leads, sales calls and inside sales agents hassle free. With autodialing including Skype, lead routing, real time reporting and call recording it is the perfect low cost solution. Free trials are available.
10. FurstPerson
Who's answering your staffing challenges? Furstperson builds customized staffing solutions for inbound and outbound call centers. You'll benefit from our screening process which selects the top applicants. We will also provide customer service training. Both project and direct placement available.
11. TigerTel Communications Inc.
TigerTel Communications Inc. provides global excellence and technical innovation through interactive communication solutions, inbound and outbound call service centers, phone answering services and CRM.
12. CallPro CRM, LLC
CallPro CRM bridges the gap between Call Center Software, cloud-based CRM, and Lead Generation campaign management as the world's #1 e-Marketing and Call Centric CRM. It is a world class hosted CRM designed to increase calls and sales, built-in smart e-marketing to increase leads, and is affordable with no annual contract. In addition, CallPro CRM is fully integrated with Quickbooks so not only is the sales and marketing taken care of, but the e-marketing in CallPro CRM can also be used for automatic reminders on overdue invoices – so cash collection is also greatly improved.
13. NetLert Communications, Inc
Reporting Package for Avaya (Lucent) Definity ACD. Targeting the Mission Critical Components of your Contact Center—real-time, interval and historical reporting from your Avaya (Lucent) Definity ACD! Now you can get real-time, interval and historical reports without upgrading costly hardware or software. We also provide a wide array of customization of our solutions, tailored for your call or contact center if needed.
14. Vision-X Inc.
Vision-X is the leading Multicultural Outsource Call Center with 2300 seats across the US, China, and the Philippines. We speak 25 languages and support it with in-language Recruiting, Training, and Quality Assurance, with extensive experience in Mandarin, Cantonese, Vietnamese, Korean, Tagalog, and Spanish. And over half of our workforce speaks 2 or more languages fluently. VXI also features proprietary database marketing, a comprehensive suite of technology, a redundant network, and a track record of performance. Contact Bard Chodera at (213) 637-1300 x6024 or bard.chodera@vxi.com.
15. Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR Sales/up-sell/cross-sell, and customer service specializing in health care, Direct Response Sales, Wireless and Satellite. E-BUSINESS: e-mail management and real-time live web chat. Top 50-Service Bureau since 1992.
16. Computerwork.com
Since 1995, Computerwork.com has been helping corporate recruiters and staffing professionals fill their computer professional needs. We offer excellent visibility for your job requirements, broad and user-friendly resume resources listing more than 300,000 IT candidates, and unsurpassed client service and support. Post a single job for only $135, sign up for month-to-month for unlimited use of our services, or take advantage of large discounts for longer term arrangements. We invite you to see why Computerwork.com is one of the Web's best kept secrets. Click here for more information.
17. Technology for Business, Corp.
TFB is a leading developer of Contact Center and telephony applications that leverage and extend your existing ACD. From intelligent routing, reporting, and monitoring, to self-service IVR and agent desktop automation, TFB offers tightly integrated, customizeable applications for mid-size to enterprise contact centers.
Our software is designed to work the way you do, enhancing and extending the capabilities of your ACD and telephony investments.
18. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.
19. Touchstar
Touchstars' vision is to be the most cost effective worldwide provider of contact center software and technology solutions. We will continue to provide innovative products and solutions that exceed our customers' expectations by providing excellent customer support and service. Pride and Innovation will continue to be the framework for our success as we accommodate customized solutions within any budget.
20. Eastman Technologies
Eastman Technologies is a Licensed and Certified Polycom Video Conferencing as well as Avaya Business Telephone Partner. We also specialize in Network Management and Wireless Communications. Providing the best in class products and services available in the communications industry is our business, and our daily commitment to the customers who entrust us with the most critical part of their business, their video and communications system.
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Outsourcing
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Telecommunications Call Center Industries