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1. Intelemedia Communications  Company Profile
A NEW BREED OF CALL CENTER SERVICES ... Combining industry-leading technology with a platform uniting top performing agents from multiple call centers under one contract, one platform, one invoice! We unite multiple call centers into one efficient platform capable of real-time analytics, uniform reporting, and dynamic call routing.

2. eGain  Company Profile
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as: *Provide agents with knowledge-based productivity tools *Web-enable call centers by adding web-based interaction channels *Improve or add to existing eService capabilities *Link contact centers with back-office fulfillment systems *Set up a next-generation customer interaction hub from scratch

3. InContact
Monitor your agents’ performance and give them helpful coaching and training with our Quality Management solution. Capture your staff’s interactions with customers and quickly score them against pre-defined criteria. Improve employee performance with personalized coaching sessions linked to scorecards and eLearning assignments.

4. CustomerLink
CustomerLink provides comprehensive call center solutions to the energy, health care, publishing, and manufacturing industry, and many other industries across the nation. Representing fortune 500 companies and respected industry leaders; CustomerLink is a suitable partner for all your call center needs. CustomerLink is also known as being the largest and most experienced energy call center in the country. We use technology to help your company find and connect with your customers, clients, and patients; and leave a positive imprint, to fully bond them to your company. Call 866 245 5569

5. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.