1. eGain 
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as:
*Provide agents with knowledge-based productivity tools
*Web-enable call centers by adding web-based interaction channels
*Improve or add to existing eService capabilities
*Link contact centers with back-office fulfillment systems
*Set up a next-generation customer interaction hub from scratch
2. Wasp Barcode
Wasp Barcode is a leading provider of easy to use web based IT help desk software and knowledge base solutions. Wasp’s help desk software and knowledge base software provides web self-support & customer support for knowledge management solutions.
3. Centris Information Services
We value our relationships and take our commitments to heart. We want our partners to be proud of us and want them to talk about us to their friends. We know that mutual respect goes a long way in this world. We know the value of hard work and the satisfaction of a job well done. Centris offers many solutions to fit your needs for call center and technology based campaigns. Some of our outsource solutions include multilingual agents, complex IVR solutions, broadcast messaging, multi-destination routing, and much more. Lets us know your needs and we will work hard to find the best possible solution.
4. FurstPerson
Who's answering your staffing challenges? Furstperson builds customized staffing solutions for inbound and outbound call centers. You'll benefit from our screening process which selects the top applicants. We will also provide customer service training. Both project and direct placement available.
5. 24-7intouch
24-7 INtouch is your source for outsourced call center services! With over 30 years of experience, 24-7 INtouch is an award-winning leader in call center services and live online customer support solutions. Specializing in inbound call center services, order taking, toll free support, and live web chat, 24-7 INtouch has helped a wide range of clients drive sales, reduce costs, and raise customer service levels. We understand that every contact is an opportunity to grow your business. Call 1-800-530-1121 to learn how you can capitalize on all your calls and enhance your customers’ experience.
6. Pacific ConneXion
Pacific ConneXion is a Limited Liability Company (LLC) engaged in the business of Offshore Outsourcing. We specialize in Customer Contact and Call Center Services.
Through our offshore customer contact center, we are able to substantially cut back on our operating costs and pass that savings on to our clients. Furthermore, we do this with no degradation in the quality of services, but rather an enhancement upon the skills and technology.
Help Desk
Customer Service
Order Taking
Answering Service
Telemarketing
Chat
Email
7. The Taylor Reach Group, Inc.
TRG has helped hundreds of call center clients achieve - and exceed - their business goals. We focus on the 4 Pillars of Call Center operations; People, Process, Technology and Methodology.
Expertise in all verticals; best practices,
leveraging technology to drive operational excellence,adopting emerging technologies to gain a competitive edge, outsourcing and 'offshoring'
benchmarking, operating efficiency, effectiveness, certification,
audits and assessments, site selection,
contact center strategic plans, contact center design, technologies, business plans, business cases.
8. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance.
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Outsourcing
- by Industry
Retail Call Centers