1. Melissa Data Corp. 
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and merge/purge solutions. The company also offers local API and a 24/7 on-demand Web service that instantly validates and corrects addresses and phone numbers in real-time or at the point of entry – with no software to install. Melissa Data also offers append services that fill in the blanks in your customer records, including missing email addresses and phone numbers.
2. ICMI
Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
3. BenchmarkPortal
Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics.
4. Global Response
Global Response is recognized as a leading provider of outsourced customer contact solutions and call center services for brands in such diverse industries as omni-channel retailer, healthcare, insurance, automotive, financial, hospitality, education marketing and the technologies.
5. EmployeeAnswers
Since 1996 EmployeeAnswers has helped call center professionals worldwide avoid bad hires, save thousands of dollars in training and administrative costs and increase their chances for success. Every candidate, job and workplace has its own personality.
The EmployeeAnswers Profile helps identify the applicants that are likely to succeed in your job. Your "Job Match" is created using the duties of the job, your geographical location, your workplace environment, the management style and traits of top performers in the position.
6. Bencin & Associates, LLC
is the premier executive search firm dedicated to the Call Center industry. We are the world’s first and largest firm with a Call Center focus. Over forty years of corporate, search and consulting experience plus extensive publishing results in a company with true name recognition in the industry. For information please call 440-546-0766.
7. EmployeeAnswers
conducts Employee Assessments to provide companies with an independent analysis of their management team in a specific call center. Behavioral testing is used to identify the strengths and weaknesses of ALL Supervisors and Managers. This information is then used to create a plan for improving the dynamics of the call center leading to increased productivity, reduced turnover and better communication.
8. eSkill
Our online software has helped thousands of organizations configure the most accurate, valid tests for pre-employment and skills gap assessment.
Efficiently, affordably, and with full compliance.
9. LIMBRA / LOMA
LOMA offers tools to help you hire and retain contact center employees.
Can They Do It?
LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time.
Will They Last?
You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.
10. CallCenterJobs.com
CallCenterJobs.com is a leading “niche” employment resource for experienced Call Center and Customer Service professionals. CallCenterJobs.com boasts the largest collection of QUALITY job openings in the industry and is the ultimate recruitment advertising solution for call center related businesses.
11. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
12. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
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Outsourcing
- by Industry
Insurance Call Centers