1. Edge Teleservices, Inc. 
Since 1985, Edge Teleservices, Inc. has offered quality and dependable telemarketing services to a wide range of satisfied clients. Our flexibility and quick response to clients' changing needs have set us apart in the telemarketing industry. Edge provides a variety of telemarketing programs to a growing number of business, consumer and institutional clients from fully-automated call centers located in the Midwest.
2. CustomerLink
CustomerLink provides comprehensive call center solutions to the energy, health care, publishing, and manufacturing industry, and many other industries across the nation. Representing fortune 500 companies and respected industry leaders; CustomerLink is a suitable partner for all your call center needs.
CustomerLink is also known as being the largest and most experienced energy call center in the country.
We use technology to help your company find and connect with your customers, clients, and patients; and leave a positive imprint, to fully bond them to your company. Call 866 245 5569
3. Stratasoft, Inc.
Award winning, industry leading predictive, preview and progressive dialers with all the essential functionality required by today's most demanding call centers.
4. The Connection
The Connection® is an award-winning live operator call center service agency, repeatedly rated as one of the “Top 50” inbound service agencies in the country and MVP Quality Award winners. Open 24/7, 365 days/year, our fully automated, state-of-the-art equipment and custom software enables us to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. Our clients are provided with superior quality, experience and hands on service along with industry advanced technical capabilities.
5. Voxeo IVR
Voxeo dramatically reduces the cost of common calls to and from any enterprise with voice powered, XML driven Interactive Voice Response (IVR) solutions - including Voxeo VoiceCenter IVR platforms, Voxeo VoiceCenter IVR hosting, Voxeo Evolution IVR developer solutions, and Voxeo Extreme IVR support and add-on services. Delight your callers and reduce your costs with Voxeo VoiceXML & CCXML based IVR.
6. AnswerStat magazine
is the premier informational source for Healthcare and Medical related Call Centers, including hospital call centers, medical answering services, telephone triage, physician referral, and medical insurance call centers. AnswerStat is distributed free to qualified readers and decisions makers at medical related call centers in the United States. Visit our website to receive your free subscription or view our article archive and whitepapers, as well as our handy area code listing.
7. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
8. Amcom Software, Inc
Amcom provides CTI/PC-attendant console and database solutions, web service interfacing, paging management and messaging, speech recognition and emergency notification technologies. Specialty markets include healthcare, government/military, hospitality and Fortune 500.
Amcom unifies your telephone, paging and computer information systems in a comprehensive call center solution. All products are designed within modular, standards-based architecture, utilize Oracle RDBMS and Linux/UNIX/Windows servers, and integrate into any communications network infrastructure (C/O, PBX, VoIP).
9. LeadMaster
- offers the ultimate closed loop CRM solution. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes both results and revenue. Collect valuable data from every touch point – telemarketing, websites, direct marketing, trade shows and more – in a centralized online database accessible instantly from any web browser. Track leads to promote timely follow-up, feedback and accountability. Measure ROI of every dollar spent to pinpoint the most successful campaigns.
10. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance
11. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
12. Melissa Data Corp.
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and data enhancements. Melissa Data’s Data Quality Web Service offers 24/7 on-demand service and instantly validates and corrects addresses and phone numbers in real-time or at the point of entry – with no software to install. Melissa Data also offers easy-to-use data cleansing software, developer tools, and mailing lists designed to improve address quality, lower costs and maximize response rates. For more information, visit www.MelissaData.com.
13. AMCAT
Increase productivity and efficiency with Amcat’s multichannel Contact Center Suite: CTI unified inbound outbound system. Includes IVR, ACD, VoIP, IP dialers, reporting, and call management software.
14. ORION Marketing Group, Inc.
ORION Marketing Group is a leading provider of inbound, outbound and live web chat services. For over 12 years, we have successfully completed hundreds of client engagements in the Financial, Pharmaceutical, Internet, and Cable/Telecommunications industries. We offer a web-based CRM platform that allows clients greater flexibility and control over their program. Our continued investment in developing a hosted CRM platform creates continued productivity gains for our clients through out the engagement lifecycle. At ORION, we understand that our success depends on the success of our clients.
15. Pronto Connections, Inc.
is Committed to Excellence! We provide 24 x 7 x 365 inbound call center services for mid-size order processing, lead generation and customer service applications. Bilingual in English and Spanish, our customers benefit from our dedicated account management team and exceptional operational experience. Call 800-321-3601 for a free estimate.
16. ICMI 
This recent study provides you with insight and key data on agent staffing and retention practices and policies within 186 small, medium and large U.S. call centers. In addition to the detailed findings, charts and tables highlighting key data, the Final Report includes verbatim written comments from the call center management respondents and a Call Center Management Review Special Issue on Agent Development and Retention. 24 pages, loose leaf bound.
17. Amcat International
Amcat Germany Call Centre Software – blended inbound outbound call centres software solution: ACD, IVR, VoIP, CTI, Predictive Dialler, web options, advanced contact center management tools. www.amcat.de
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Healthcare Call Centers
