1. Melissa Data Corp. 
Melissa Data Corp. provides U.S., Canadian and international address, email, name and phone verification, postal encoding, and merge/purge solutions. The company also offers local API and a 24/7 on-demand Web service that instantly validates and corrects addresses and phone numbers in real-time or at the point of entry – with no software to install. Melissa Data also offers append services that fill in the blanks in your customer records, including missing email addresses and phone numbers.
2. Intelemedia Communications
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3. BenchmarkPortal
Our certification program combines Benchmarking, Agent & Customer Satisfaction performance standards which no other program offers. The statistics are determined through the World's Largest Database of Call Center Metrics.
4. Genesys
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience.
5. Voxeo IVR
Voxeo dramatically reduces the cost of common calls to and from any enterprise with voice powered, XML driven Interactive Voice Response (IVR) solutions - including Voxeo VoiceCenter IVR platforms, Voxeo VoiceCenter IVR hosting, Voxeo Evolution IVR developer solutions, and Voxeo Extreme IVR support and add-on services. Delight your callers and reduce your costs with Voxeo VoiceXML & CCXML based IVR.
6. AnswerStat Magazine
is the premier informational source for Healthcare and Medical related Call Centers, including hospital call centers, medical answering services, telephone triage, physician referral, and medical insurance call centers. AnswerStat is distributed free to qualified readers and decisions makers at medical related call centers in the United States. Visit our website to receive your free subscription or view our article archive and whitepapers, as well as our handy area code listing.
7. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance
8. West Corporation
West offers a complete Business Process Outsourcing offering comprised of over 18,000 agents from 41 centers globally and an additional 7,200 home-based agents. The Company has both exceptional experience in deploying and managing agent solutions, and the ability to provide superior long-term support to its clients.
9. Stratasoft, Inc. / Noble
Award winning, industry leading predictive, preview and progressive dialers with all the essential functionality required by today's most demanding call centers.
10. Ameridial
-Founded in 1987. 1500+ trained contact agents in centers around the world. 24x7 outbound/inbound/web agent custom programs, plus full direct marketing support. OUTBOUND: sales, lead generation and data collection. INBOUND: DR Sales/up-sell/cross-sell, and customer service specializing in health care, Direct Response Sales, Wireless and Satellite. E-BUSINESS: e-mail management and real-time live web chat. Top 50-Service Bureau since 1992
11. LeadMaster
- offers the ultimate closed loop CRM solution. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes both results and revenue. Collect valuable data from every touch point – telemarketing, websites, direct marketing, trade shows and more – in a centralized online database accessible instantly from any web browser. Track leads to promote timely follow-up, feedback and accountability. Measure ROI of every dollar spent to pinpoint the most successful campaigns.
12. CustomerLink
CustomerLink provides comprehensive call center solutions to the energy, health care, publishing, and manufacturing industry, and many other industries across the nation. Representing fortune 500 companies and respected industry leaders; CustomerLink is a suitable partner for all your call center needs.
CustomerLink is also known as being the largest and most experienced energy call center in the country.
We use technology to help your company find and connect with your customers, clients, and patients; and leave a positive imprint, to fully bond them to your company. Call 866 245 5569
13. Lieber & Associates
Consultants improving contact /call center management, staff, metrics and technology. Lieber & Associates advises clients on customer service, inbound sales and B2B outbound telesales.The firm integrates call centers with the web, advertising and field sales. Lieber & Associates has been enhancing the customer experience since 1989.
L&A conducts 360 degree assessments(sm), audits and management studies. It provides technology counsel on call center phone systems and software. The firm delivers customized rep and management trainings, advises on outsourcers and guides call center start-ups.
14. Digital Voice Systems Inc.
DVS provides highly scalable communications software with PBX, ACD w/multimedia queuing, IVR, Quality Monitoring, Screen Pop, Unified messaging, Fax, Workforce Management, Outbound Dialer applications all running on a single Windows based platform! Customer Interaction Center from Interactive Intelligence is a true all-in-one solution with VoIP or TDM technology, SIP, CTI, Soft Phone Option, and disaster recovery. Increase efficiency with easy recording, skills-based routing, speech recognition, web chat, web callback, presence management, remote agents, auto attendant, hosted solutions.
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Outsourcing
- by Industry
Healthcare Call Centers