1. AMCAT 
Improve efficiency with Amcat high ROI, IP enabled predictive dialing: Multiple Dialer Modes, documentation, configurable area codes. DNC List applied to individual or multiple outbound campaigns. 24/7 call center support - www.amcat.com
2. Voxeo IVR
Voxeo dramatically reduces the cost of common calls to and from any enterprise with voice powered, XML driven Interactive Voice Response (IVR) solutions - including Voxeo VoiceCenter IVR platforms, Voxeo VoiceCenter IVR hosting, Voxeo Evolution IVR developer solutions, and Voxeo Extreme IVR support and add-on services. Delight your callers and reduce your costs with Voxeo VoiceXML & CCXML based IVR.
3. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.
4. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
5. Amcom Software, Inc
Amcom provides CTI/PC-attendant console and database solutions, web service interfacing, paging management and messaging, speech recognition and emergency notification technologies. Specialty markets include healthcare, government/military, hospitality and Fortune 500.
Amcom unifies your telephone, paging and computer information systems in a comprehensive call center solution. All products are designed within modular, standards-based architecture, utilize Oracle RDBMS and Linux/UNIX/Windows servers, and integrate into any communications network infrastructure (C/O, PBX, VoIP).
6. Entry Software Corporation
TeamHeadquarters is a collaborative, browser-based software application combining project portfolio management (PPM) with help desk and document management in one seamless application. This powerful combination enables workgroups to manage all planned and unplanned activities from one integrated environment. TeamHeadquarters is ideal for I.T. departments, product departments, services departments etc. The built-in, executive-level project portfolio reporting provides real-time information supporting proactive business decision making. Customers can submit incidents using a standard web form.
7. eGain Communications
eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.
http://www.egain.com
8. HigherGround, Inc
HigherGround, Inc. is a software developer of call recording, data integration and reporting tools with solutions designed to deliver timely, accurate information for analytics and decision support to improve operations, performance and ultimately increase profitability. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, improve agent performance, optimize communications resources and provide a comprehensive view of the contact center’s performance
9. Arledge/Partners Real Estate Group
-specializes in providing labor analyses, demographic research, site selection, incentive negotiations and real estate acquisition services specifically designed for the telesevices and call center industry. We have located over 3 million square feet of call center sites for our clients throughout the US, Canada, Caribbean and the United Kingdom. You can further review our services, locations where we have negotiated sites and preview site plans for those locations online or by contacting Susan Arledge at 214-696-4800.
10. UCN
Whether you are a small business with 5 customer service agents, or a large business with 1500, inContact® from UCN can help improve your customer contact experience. As a hosted service, we bill by-the-month and are scaleable up or down wk-to-wk. We have no large up-front costs and no long term contract. Multi-site and at-home workers supported under one unified system. All our solutions supplement your existing PBX systems; no additional onsite hardware/software required. See how our Hosted IVR, ACD, CTI, VoIP and workforce management solutions can improve your businesses ROI.
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Government -Political Call Centers
