1. eti Sales Support 
100 percent focused on New B2B Customer Acquisition and Retention. Increase sales, significantly impact profits, replaces lost customers.
eti’s executive level Business Developers keep your Sales Pipeline filled with qualified leads for your sales force so that they can sell more in less time.
Benefit from eti’s expertise and customized solutions. eti has whatever it takes for your long or short term projects. Best cost-per-result applications. North America, South America, Europe.
Call 1.800.466.4384
2. M. E. R. - McDaniel Executive Recruiters
The success of M.E.R. Inc. is based on our focus - we are dedicated recruiters of the call center industry and our clients represent all major industries. We specialize in placement from middle management to the highest senior executive on the team. While our talents are focused on these functional disciplines, our experience covers a broad spectrum of all industry areas within the Direct Marketing, Call Center (Customer Care and Collections), BPO and CRM/E-CRM industries.
3. LOMA
LOMA offers tools to help you hire and retain contact center employees.
Can They Do It?
LOMASelect®-REPeValuator is a simulation that assesses critical front-line jobs skills like managing customer relationships, providing accurate information, and managing call time.
Will They Last?
You can choose candidates with the right skills to do the job, but if they aren’t a good fit for a customer service environment, you can face high turnover, low morale and big expenses. LOMASelect®-Service Index measures a candidate’s preference for working in a customer service environment.
4. Bizsites
-Your online advisor for location strategies. Bizsites is an electronic complement to Plants Sites & Parks magazine, a leader for more than 26 years in helping companies expand or relocate business facilities
5. Vision-X Inc.
Vision-X is the leading Multicultural Outsource Call Center with 2300 seats across the US, China, and the Philippines. We speak 25 languages and support it with in-language Recruiting, Training, and Quality Assurance, with extensive experience in Mandarin, Cantonese, Vietnamese, Korean, Tagalog, and Spanish. And over half of our workforce speaks 2 or more languages fluently. VXI also features proprietary database marketing, a comprehensive suite of technology, a redundant network, and a track record of performance. Contact Bard Chodera at (213) 637-1300 x6024 or bard.chodera@vxi.com.
6. Five9
$300 Predictive Dialer - VoIP - Five9 allows any business, on any budget, to have a world class Predictive Dialer system complete with call blending, IVR, Recording, monitoring, Reporting, CRM, Conferencing, and Chat - for one low monthly fee. And Five9's ultra-reliable, crystal clear VoIP technology means your business will dramatically reduce your monthly telecom and long distance costs. All with no obligation, no heavy up front expenses, and no term commitments required.
7. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.
8. Front Range Solutions
FrontRange Solutions Inc., founded in 1989, develops software and solutions that allow organizations to deliver extraordinary Customer Management using world-class Service and Support, Sales and Marketing, Contact Management technology. The company employs approximately 500 people and has more than one million users worldwide. Headquarters are located in Colorado Springs, Colorado, with worldwide offices in Los Angeles, the United Kingdom, France, Germany, Italy, South Africa, Australia, and Singapore. FrontRange Solutions is the developer of award-winning HEAT® and GoldMine® software.
9. Wholesale Lists
a division of Silicon Valley's Intec Data Corporation, is the Nations #1 source for Telemarketing and Direct Mail Lists. Our 200 Million record consumer database, and 15 Million record Business Database are among the largest and most comprehensive in the data industry. We service Mortgage, Home Improvement, Travel, Telecom, Research Firms, all Business Services and many many more... With over 12 years of experience we have mastered the Data business. CALL us at 888-808-DATA (3282) EMAIL or visit us online for a Free, no obligation list quote.
10. Talk2Rep
- is the smart, simple way to connect to your customers. Talk2Rep offers simple flat rate pricing with superior representatives skilled in appointment setting, outbound telesales and surveys to inbound order taking and full service customer care. Why is Talk2Rep better? Talk2Rep was formed by former AT&T call center executives with a significant track record of call center program development. Talk2Rep contacts thousands of people daily with sophisticated call center technology ensuring your customers have a positive interaction every time. Offering world class experience with a down to earth
11. Blue Pumpkin
offers industry-leading workforce optimization solutions that improve the performance of a customer contact center's most important and valuable asset - their people. Our customers improve profitability, increase customer satisfaction, and raise employee productivity through our innovative applications and best-practices professional services. Our solutions enable companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements
12. eGain Communications
Trusted by some of the world's most innovative companies, eGain Service can enable all kinds of customer interaction initiatives such as:
*Provide agents with knowledge-based productivity tools
*Web-enable call centers by adding web-based interaction channels
*Improve or add to existing eService capabilities
*Link contact centers with back-office fulfillment systems
*Set up a next-generation customer interaction hub from scratch
13. DialResults VoIP CTI Predictive Dialer & PBX 's
DialResults now offers a complete VoIP call center CRM solution. Predictive dialers, pbx software with enhanced call center features CRM software. DialResults is a Microsoft .NET shop and a Microsoft certified business solution partner. DialResults can offer a complete contact center or call center solution no matter what type of calling enviroment you have. DialResults predictive dialer is the definition of today's modern full-funtion predicitive dialing system.
14. iSKY
If you're looking for an outsourced services provider who can truly represent your brand the way you would, iSKY is the right choice for you. We add value through web reporting and analytics to continually improve results. Bottom line, we strive to be a true extension of our clients' organizations.
iSKY offers truly flexible solutions to meeting our clients customer relationship management needs. Clients may choose what media they'd like to offer (phone, e-mail, mail, chat), what hours they'd like (up to 24x7x365), where they'd like it deployed (on-shore, near-shore, off-shore).
15. Centric
Centric is carrier-class, multi-tenant, 'Hosted' all-IP multi-media contact centre solution.
Centric is a network-based service that enables multi-channel contact centres the ability to handle customer communications via Voice, Email, Text and the Web.
Centric’s VoIP access platform include ACD, IVR, CTI and Predictive Dialing.
The Agent Desktop provides access to e-Mail, SMS text handling, and even Video and Web Chat/Collaboration.
The system also has reporting, supervision, administration and management functionality, with interaction history recording for all media.
16. LeadMaster
- offers the ultimate closed loop CRM solution. By streamlining the contact center and connecting it directly with sales and marketing, LeadMaster maximizes both results and revenue. Collect valuable data from every touch point – telemarketing, websites, direct marketing, trade shows and more – in a centralized online database accessible instantly from any web browser. Track leads to promote timely follow-up, feedback and accountability. Measure ROI of every dollar spent to pinpoint the most successful campaigns.
17. Noetica Ltd.
Noetica delivers SYNTHESYS™, the only Customer Interaction Management (CIM) software combining a SOA (Service Oriented Architecture) unified agent front end with a Business Process Management engine.
With SYNTHESYS™ you can:
? Unify Front End through SOA type software framework
? Streamline multiple Front End processes without programming
? Fix Maximum of Silent Calls yet optimizing agent productivity
? Gather field service requests from clients and dispatch them to field staff – all via one seamless system.
18. Provitel S.A
Our center is located in Dominican Republic, less than 2 hours away from Florida; our near-shore location gives us access to outstanding bilingual workforce, having very competitive rates; our experience consists in, bilingual Customer service, bilingual help desk, back office, lead generation and technical support. Our Hispanic market knowledge would provide a competitive advantage to target the largest ethnic market in the US. Our low costs and high quality is the perfect match for companies needing to outsource into a nearshore location such as ours. Contact Ramon Rojas, 809.929.9806
19. UCN
Whether you are a small business with 5 customer service agents, or a large business with 1500, inContact® from UCN can help improve your customer contact experience. As a hosted service, we bill by-the-month and are scaleable up or down wk-to-wk. We have no large up-front costs and no long term contract. Multi-site and at-home workers supported under one unified system. All our solutions supplement your existing PBX systems; no additional onsite hardware/software required. See how our Hosted IVR, ACD, CTI, VoIP and workforce management solutions can improve your businesses ROI.
20. DOW Networks
DOW Networks provides integrated call center and VoIP solutions with features and functionality to meet the needs of inbound, outbound and blended operations. Our hosted and premises-based solutions are affordable and scalable. We offer predictive and other dialing modes; agent / call monitoring and recording; scripting; workforce adherence; standard and custom reports; Asterisk IP PBX with ACD, IVR and other advanced call handling features. We deliver toll free and local numbers. We serve call centers, worldwide, from offices in the US, Caribbean, Latin America and South Africa.
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Financial Services Contact Centers- Other
