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Call Center Software
  Help Desk
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1. Wasp Barcode
Wasp Barcode is a leading provider of easy to use web based IT help desk software and knowledge base solutions. Wasp’s help desk software and knowledge base software provides web self-support & customer support for knowledge management solutions.

2. UniPress Software
UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by more than 1,700 corporate organizations, government offices, and educational institutions worldwide.

3. U.S.Infotel
Software handles online submissions and entries by your end users or help desk agents while the web based “Contact Manager” provides traditional phone, and online, multilingual customer support. Extensive Managerial features include templates, performance tracking, extensive reports and knowledge base management. You can host Cynergy on your own server for in-house hosting or we can host the application for you at our facilities. Learn more about our system features by viewing the online Cynergy Help Desk Software Demo or sign up for a FREE 30 day trial.

4. Eden Corporation
Eden Help Desk is fully Internet-enabled for both internal and external call centers & IT Help desks. Open/close tickets through a browser or palm-held device. Speed turn-around time. End users access via web, ticket progress tracking, submit a request, or view a service bulletins. 80,000 entry KnowledgeBase for tech and end-user quick resolution. Integrated inventory mgt & polling, software defect tracking & IT project management. Comprehensive ticket tracking, extensive reporting and the ability to perform statistical analysis of call patterns among many other features.

5. Entry Software Corporation
TeamHeadquarters is a collaborative, browser-based software application combining project portfolio management (PPM) with help desk and document management in one seamless application. This powerful combination enables workgroups to manage all planned and unplanned activities from one integrated environment. TeamHeadquarters is ideal for I.T. departments, product departments, services departments etc. The built-in, executive-level project portfolio reporting provides real-time information supporting proactive business decision making. Customers can submit incidents using a standard web form.